FAQs
Q: How do I create an account?
A: You can register for an account here by entering your name, email, and a password of your choice. Creating an account can maximise your shopping experience and convenience. Certain features and benefits of our website are only available if you register an account for example our rewards programme, the ability to maintain an address book for easy shipping to different addresses; and tracking your order history.
Q: What should I do if I forget my password?
A: Simply click on the forgot password link on the Sign In page. We will then send you a new password in a secured email to the email address you provided during registration. Once you have successfully logged back into your account you may want to change your password to a memorable one.
Q: What if the item that I have ordered is unavailable?
A: We continuously update our website and inventory so that it reflects all items available for purchase. Occasionally, however, we may have sold out on certain products and the website may not be reflecting that yet. If we are out of stock on an item that you've ordered, we will notify you via email and adjust your order and refund the payment.
Q: Are your products Nickel free?
A: All Aikoa jewellery has Nickel release rate less than, or equal to, 0.5 micrograms per square centimetre, per week. Under REACH regulations our jewellery is compliant due to low Nickel content.
Q: Is your Sterling Silver genuine?
A: All Aikoa Sterling Silver is certified and tested to meet the true fineness of 92.5% pure silver. Please note Sterling silver is still an alloy and 7.5% will be made of other elements. This collection should be avoided if you are allergic to Copper. All Sterling Silver earring posts are certified 925 Sterling Silver and are suitable for piercings.
Q: How do I know if the item will fit?
A: At Aikoa we try our best to accommodate for all customers and create comfortable products! Each item should detail individual measurements. For further clarification, you can view our Size Guide to ensure you’re buying the best fit for you.
Q: How can I checkout my shopping cart?
A: Click the "checkout" button when you are done shopping and ready to proceed with payment. You will then be directed to sign in to your account to complete your purchase.
Q: Have you got any tips on preserving the jewellery?
A: Proper care of your jewellery will help maintain its beauty over time. Click here for more Jewellery Care Tips.
Q: How can I redeem my discount codes?
A: Discount codes can be redeemed during checkout. You may use only one discount code at a time. Your credit/debit card will only be charged if a balance remains on the order. Only the amount charged to your credit/debit card will be refunded in case of a return.
Q: In what ways can I choose to pay with?
A: Payments can be made by debit or credit card (Visa or Mastercard) or PayPal. After a successful order, you will be sent a confirmation email detailing your items and the approximate dispatching date. If you encounter any problems, please contact our Customer Service team for further assistance. We are happy to help!
Q: What about Delivery and Returns?
A: Click here for more information about Delivery, and here for Returns.
Q: What if i change my mind after placing an order?
A: Once you have submitted your order, we have limited ability to make modifications. Please contact us as soon as possible with any requests as we are unable to make modifications or cancellations after we have dispatched your items.
Q: Can I track my items after dispatch?
A: All our orders will be dispatched via Royal Mail Tracked 48. Your items should normally arrive within 1 - 3 working days after the dispatching date.
As soon as your order is dispatched you will receive a confirmation email outlining your order details. Whilst we make every effort to meet the above timescale, deliveries may take a little longer during busy times of the year including Christmas and Easter, or if there is any upcoming bank holiday. Please accept our apologies if this is the case. We will do our best to get your parcel sent out as quickly as possible.
If you would like us to dispatch your items via another carrier or any other services from Royal Mail, please contact us to make arrangements. You will be required to pay for any additional delivery charge for most cases.
Q: How can I contact you if I have queries?
A: The best way to contact us is through our Instagram or Facebook message, and we will get back to you as soon as possible.